Disaster Recovery Workspaces: What are they?

When disaster strikes, literally, where can you turn to get your business workflow back on track without sacrificing data or profit? Whether it’s the destruction of a facility (9/11), flooding (Nashville), or no power or plumbing (Katrina), offsite work areas are crucial to ensuring continued business success and safety on the job sites. most terrible scenarios.

Workspace suites from a company like Recovery Point each offer 100 workstations, with a 48-inch-wide desk in a cubicle, ergonomic chair, PC, multi-line Alcatel phone, filing cabinet underneath desk and a variety of office supplies. All workspaces in all facilities have identical specifications, which is important if staff have to move from one location to another for any reason. Each suite is equipped with a modern kitchen area with stainless steel appliances, coffee maker, microwave, refrigerator/freezer, sink, and storage units so staff can prepare snacks and snacks whenever they please. There are multiple toilets and showers adjacent to the suites. These amenities are in place to ensure that regardless of the situation, someone can always remain on-site and lead a fully-serviced lifestyle.

All suites have multiple secure offices that can be used for private meetings. In addition, there are specially equipped strategy rooms with smart TVs, chairs and specially designed desks with multiple data sources associated with each one. These rooms accommodate up to six people at a time and are used to support real-time voice, data, and whiteboard communications elsewhere. Outside the suites, there are comfortable common lounge areas with full catering facilities, vending machines and wide screen televisions. Recovery Point offers an extensive menu of dining options from local establishments and will bring meals as required by the customer. There’s a fully stocked 1950’s replica cafe, complete with a fully restored 1947 Wurlitza jukebox with 78 original records, and bedrooms for key personnel who must remain on-site at all times; some federal customers require their people to stay on site as long as their data is there (you don’t want to have to sleep on a couch or chair).

The work area facilities are used in conjunction with the hot room computing equipment. Customer backup data is restored to the servers, which are integrated into the workspace suites so that the personal customer can seamlessly access their data and continue operations. In these rushed and extreme situations, it is vitally important that they have access to facilities that will not only allow them to keep the business running, but do so in a way that reduces as much stress as possible and allows them to be as productive as possible. possible. they can. Creature comforts are king in each and every one of our designated work areas.

I leave you with this short anecdote about the genuine value of fully functional workspaces. In the late 1990s, Norwegian Cruise Lines had to evacuate its offices in Florida due to a strong hurricane; NCL call center workers also had to evacuate their homes and families. At the time, NCL was receiving 13,000 calls per day for cruise bookings from around the world, which was associated with a $1.5 million loss in revenue for every hour the phone was not answered. Their recovery provider accommodated them in a facility in Atlanta, redirected call traffic through an ACD (Automatic Call Distribution) switch, connected hot site recovery servers with customer data to call agents, and NCL was back in business. Whether your company is large or small, the benefit of competent and fully adaptable recovery workspaces is undoubtedly crucial.